Accessing Telehealth Services
NJF Practitioners are available to see clients via Physitrack or telephone.
What is Telehealth?
Telehealth is a convenient way of accessing health services online via video or telephone. Telehealth enables you to receive services in the comfort of your own home. This is particularly important if you are confined to your home, unwell or unable to travel.
Can Anyone Access Telehealth Services?
To see a practitioner you need a clinical need for the service and a GP referral. Reach out to the team to find out more.
What equipment do I need for telehealth?
You can use any mobile device or desktop with audio and video capabilities.
What about privacy and confidentiality?
Strict data security measures are applied and the same requirements apply for face-to-face and telehealth consultations.
What if I don’t have access to a camera and internet?
If you don’t have access to a camera or internet you may be suitable for telephone consults.
Is telehealth as effective as face to face sessions?
Research has indicated that telehealth services can be just as effective as face-to-face consultations.
How do I make an appointment?
Simply click on the link below and a friendly team member will give you a call to take you through the process.
Is there anything else I should know?
Yes, telehealth is a great option for people to use however there are a few basic rules to follow:
Make sure you are in a
Turn any other device
(such as tv or radio) off.
Try to make sure your
face is well-lit.
Ensure you won’t be disturbed by other household members, including children and pets.
Be aware of your surroundings. If you don’t want the psych to see your kitchen, don’t have your consult in that room.
If you are concerned about others overhearing you, use headphones and discuss this with your treating psychologist.
Below are the basic steps to get started :
- Download PhysiApp from the App Store or
Google Play (for free) or go to
www.physiapp.com on your computer.
- You will receive a program access code via email or SMS
- Enter your access code in PhysiApp to
If you are using FaceTime your psychologist or Exercise Physiologist will call you via Facetime. Simply accept the call.